Frequently asked questions

Buy: you own the mower. iMow: robotic mowing for the season with maintenance included, paid monthly April to October. iMow+: everything in iMow plus edge trimming, spring and fall cleanup and fertilization, on the same season. iMow 365: everything in iMow+ plus snow removal at a 2-inch trigger, paid monthly all year. Every plan renews automatically and you can cancel anytime. See Plans.

Every property is different, so we price each one. Ask for a quote: we measure your lawn from aerial imagery and send prices for every plan, usually within 1 to 2 business days.

You can upgrade from your account (we send a quote for the new plan; its price starts with your next monthly payment, with no refund or proration) and cancel any time; cancelling stops future payments right away. See the Terms.[Placeholder answer]

Yes, for up to 3 months (for example while you're away). Contact us and we'll pause it; payments and visits in the pause are skipped.[Placeholder answer]

Yes: robotic or conventional mowing contracts, seasonal add-ons and snow removal, for one or many properties. Start with Get a quote and choose Commercial.

We schedule your installation (or first visit) and email you the date. You can see every planned visit under Visits in your account.

Yes: iMow, iMow+ and iMow 365 have a one-time installation fee, charged when you sign (it's shown on your estimate). Your monthly payments start when your mower is installed. With Buy, professional installation is optional and you can add it at checkout.[Placeholder answer]

Most installations take part of a day: we place the charging dock and set the mower up for your lawn.[Placeholder answer]

iMow+ and iMow 365 visits are planned automatically each season (spring cleanup in April, fertilization through the summer, fall cleanup in late October). You'll see the dates in your account and get an email if one moves.[Placeholder answer]

No, as long as our crew can reach the lawn. Add gate codes, pets and the dock location to your property notes in your account.

By card (or US bank account for some purchases) through Stripe, our payment processor. iMowiT never sees your full card number.

Without a plan, you pay a 50% deposit when booking and the rest 24 hours after the work is done. With a plan, the card on file is charged 24 hours after the work is done. If something isn't right, report it before then and we'll hold the charge.[Placeholder answer]

We email you and try again automatically. You can save a new card any time at Update your card.

In your account under Billing, as PDFs.

Not yet: this is being confirmed with our accountant.[Placeholder answer]

Check the troubleshooting guides under Support in your account, then request a service call if it's still not right. Service calls through your account are free.[Placeholder answer]

Tell us from Support → "I'm not happy with completed work". We'll look into it, and any final payment for that job is held until it's fixed.

Send a message from your account, or email admin@imowit.com. A phone number is coming soon.[Placeholder answer]