Terms of Service

These terms apply when you use imowit.com, the iMowiT app, or buy a plan or service from iMowiT. The agreement you sign for a plan or quote also applies; if the two differ, your signed agreement wins.

Your account

• Keep your sign-in details private; you're responsible for what's done with your account.
• Give us accurate details, especially your property address and anything our crews need to know (gate codes, pets, hazards).

Plans and services

• Buy: you pay once and own the mower. Professional installation is optional, for a one-time fee. [Placeholder: warranty and installation terms]
• iMow: robotic mowing with a mower installed at your property, for the 7-month season (April 1 to October 31), paid monthly. Renews each season; cancel anytime.
• iMow+: mowing, edge trimming, spring cleanup, fall cleanup and fertilization, on the same season and terms. If you sign after August 1, we either start your payments next April 1 or this season's fall cleanup is paid separately; your estimate says which. [Placeholder: the August 1 cutoff]
• iMow 365: everything in iMow+ plus snow removal at a 2-inch trigger, 12 monthly payments from installation. Renews each year; cancel anytime. The August 1 rule above applies too.
• Upgrades: you can move from iMow to iMow+ or iMow 365, or from iMow+ to iMow 365. The new plan starts when you sign; its price starts with your next monthly payment, and your current plan ends then. Nothing is refunded or prorated.
• Installation fee: iMow, iMow+ and iMow 365 have a one-time installation fee, charged when you sign. [Placeholder: whether it's refundable]
• When monthly payments start: when your mower is installed (our team schedules the installation and tells you the date). iMow and iMow+ then run through October; if we install before April 1, the first payment is April 1, and a mid-season installation pays only for the remaining months. iMow 365 is 12 monthly payments from installation.
• Extra services and one-off quotes: priced per property. Customers without a plan pay a 50% deposit when booking and the rest after the work is done; plan customers pay on completion. [Placeholder: deposit terms]
• Visit dates are planned by us and may move for weather or scheduling; we'll tell you when they do.

Payments

• Payments are taken by Stripe from the card or bank account you save. By saving it, you authorize the charges in your agreement, including monthly plan payments and payments for completed work.
• Final payments for completed work are charged 24 hours after we mark it done, unless you report a problem first (we then hold the charge until it's fixed).
• If a payment fails we'll email you and try again automatically. [Placeholder: retry schedule (now: after 3 days and again after 7) and what happens to service if payment isn't made]
• Prices don't include sales tax. [Placeholder: sales tax, once the accountant confirms]

Pausing, cancelling and refunds

• You can cancel a plan at any time from your account. Cancelling stops future payments right away. [Placeholder: cancellation terms]
• Nothing already paid is refunded automatically. We may refund all or part of a payment, for example for a missed visit, and will tell you why. [Placeholder: refund policy]
• A plan may be paused for up to 3 months; payments in the pause are skipped. [Placeholder: pause terms]

Your property and our equipment

• Give our crews safe access to your property at the planned times.
• On iMow, iMow+ and iMow 365, the mower stays iMowiT's property. Please don't move or modify it, and tell us if it's damaged or stolen. [Placeholder: responsibility for loss or damage]

Liability

[Placeholder: limits of liability, damage claims process, insurance]

Changes and law

We may update these terms and will post changes here; important changes will be emailed. [Placeholder: governing law (Minnesota) and dispute resolution]

Contact

admin@imowit.com. [Placeholder: iMowiT's legal business name and mailing address]

See also our Privacy Policy and FAQ.